Order Information: Processing Time & Details
To locate tracking updates, order status, and account information, simply use the Login link at the top of the page.
During regular business hours, we process all shipments within 24 hours.
All Orders placed before 12 pm PST
All Orders placed after 12 pm PST
Shipped Same Day
Shipped Next Business day.
It is highly recommended that any incorrect information that is accidentally inputted when placing an order be corrected by calling one of our representatives as soon as possible. Further information can be found on our Returns page.
While we allow cancellations for orders, please be aware that you must contact a representative right away so that we can resolve any problems before they occur. We are ready to cancel any order that has not been shipped. If your product was already shipped, please be aware that our company can only recall packages shipped through UPS Ground while in transit. Any packages that are already shipped through USPS cannot be canceled. Shipping charges are non-refundable once a package has been shipped.
For Shipping times, please refer to the Shipping Info section
To correct/change a package's address/destination, please call our phone number and a representative will assist you.
Once a package is delivered, we can not redirect a package's location unless we were notified before the package's arrival. Without prior notification, we will not ship a second package until the first shipment has been returned to us.
We are here to help with your product questions, order status and concerns.