Frequently Asked Questions

We do offer custom made quality covers as well as CoverCraft car covers. All their top brands like Noah and Weathershield are available upon request via email or by phone.

Our car covers are not custom made, but they are not universal either. We have multiple sizes for every vehicle on the web. We guarantee the bottom prices and promise to beat ANY competitor - not simply meet their prices. We strive to get you the highest quality covers at the best prices.

Our Seat Covers are not custom made, but they fit up to 99% of all vehicles. Our covers vary from integrated to non integrated seats, for a wide range of seat cover products.

If you need assistance, our customer representatives are here to help you find the cheapest and best looking seat covers around.

Seat Cover Installation Instructions can be found here.

All orders fully processed before 2 pm PST will be shipped on the day of purchase.

All orders fully processed after 2 pm PST will be shipped on the next business day.

U.S. Domestic Shipments of the 48 states  will be shipped using UPS Ground.

Shipping time takes 1-5 Business Days.

If your address is a P.O. box, we will ship using USPS Priority Mail.

Smaller shipments (A Few ounces or 1-2 pounds) may be shipped USPS First Class Mail.

Non-Contiguous U.S. States (Hawaii, Guam, Alaska, Virgin Islands, PR, etc.) will be shipped USPS Priority Mail.

A surcharge of $5.00 may apply. Shipping time takes 2-3 business days.

Canadian and International shipments will be shipped USPS First Class International Mail.

Shipping times vary. All customs and duties are the buyer's responsibility.

If you experience any problems with your merchandise, such as Incorrect Size, Missing or Wrong Product, or Manufacturer Defects, please consult our Exchanges page for further details. In most cases, we will have your item reshipped or have return shipping paid to correct our mistakes. Please note that exchanges and returns vary case by case.

We offer a 30 day, money back guarantee policy. If you need a refund, please follow our Return Guidelines on how to receive a full refund. We make sure you receive the best treatment and the least amount of hassle.

TheCarCover.com respects the privacy of our customers. Information gathered on our web site is used only to process orders and ensure the best online shopping. The following details explain what information is collected, how it is protected, and how it is used. Information collected by The Car Cover
When customer shops at The Car Cover, we collect customer's personal information and customer's system information. Personal information includes customer's name, address, e-mail address, and payment information. System information includes customer's URL and IP address. Information collected by The Car Cover is used for the purposes of filling order, contacting customers to inform them their order status, and enhancing the operation of the web site. Credit card and shipping companies will receive customer's information for completing order. Aside from these two companies, none of customer's information is shared, sold, rented, leased, and exchanged with any other company. 

Cookies
Cookie is small amount of information that is stored on customer's hard drive from a browser. 
Cookie is used to store a content of a shopping cart and login status. 
The Car Cover does not use it to extract information from existing cookie. 
And our cookie does not link to any personally identifiable information outside of a scope of The Car Cover.

Security 
All vital information is protected by Secure Socket Layer (SSL). 
All information is encrypted by SSL before it is sent to The Car Cover.